Return, Replacement & Refund Policy
Return, Replacement & Refund Policy
We request all our customers to carefully read our Return, Replacement & Refund Policy before placing an order.
1. Return & Replacement Policy
We accept returns only in cases where the product delivered is defective or damaged.
Any return request must be raised within 2 days of receiving the product.
Customers are required to share an unboxing video showing the package being opened. This helps us verify the condition of the product at the time of delivery and assess the authenticity of the return request.
Once the defect is verified and the return request is approved, we will arrange a replacement of the product.
We do not offer refunds for defective or damaged products. A replacement piece will be provided instead.
2. Size & Product Selection
We strongly recommend that customers carefully check the size chart provided on the product page before placing an order.
Please ensure that you select the correct size, as returns or replacements due to size-related issues will not be accepted.
3. Out-of-Stock Products & Refunds
In the event that a customer places an order for a product that subsequently goes out of stock, we will issue a full refund of the amount paid for that product/order, as applicable.
The refund will be initiated once the payment has been received and credited to our account.
4. Payment Processing & Refund Timelines
Payments made through Razorpay may take the following time to be credited to our account:
Domestic transactions: 5 business days
International transactions: 7 business days
Once the payment has been credited to our account, we will initiate the refund.
After the refund is initiated, the amount may take the following time to reflect in your original payment source:
Domestic transactions: 5 business days
International transactions: 7 business days
Please note that the refund will be processed to the original payment method used while placing the order.
We appreciate your understanding and cooperation.